Privacy Policy

Our privacy policy and how we use your data

1. Introduction

OpenClaw (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed hosting platform for AI agents.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, billing information)
  • Telegram bot tokens and integration credentials you provide
  • AI model preferences and configuration settings
  • Usage data and analytics about your OpenClaw instance
  • Customer support communications

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our hosting services
  • Process your payments and manage your subscription
  • Provision and configure your OpenClaw instance
  • Send you technical notices, updates, and support messages
  • Monitor and analyze usage patterns and trends
  • Protect against fraudulent, unauthorized, or illegal activity

4. Data Security

We implement appropriate technical and organizational security measures to protect your data. This includes encryption in transit and at rest, regular security audits, and strict access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account or cancel your subscription, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain it.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your personal data
  • Objection to or restriction of processing
  • Data portability

7. Third-Party Services

We use third-party services for payment processing (LemonSqueezy), infrastructure (Hetzner), and analytics. These services have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

8. Cookies

We use cookies and similar technologies to enhance your experience, understand usage patterns, and improve our services. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact page or by email at support@openclaw.io.

Last updated: February 2026